Privacy Policy
Effective Date: March 2026
1. Introduction
Falcon Prime Solutions FZE ("Company", "we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications (available on the Apple App Store and Google Play Store), or engage with our digital services.
2. Information We Collect
We may collect information about you in a variety of ways. The information we may collect includes:
- Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number that you voluntarily give to us.
- Derivative Data: Information our servers automatically collect when you access the App/Website, such as your IP address, browser type, operating system, access times, and the pages you have viewed.
- Mobile Device Access: We may request access or permission to certain features from your mobile device, including your device's camera, storage, and other sensors, to provide core app functionalities.
3. Use of Your Information
We use the information collected about you to provide, maintain, and improve our services. Specifically, we use it to:
- Create and manage your account.
- Deliver targeted advertising, coupons, newsletters, and other information regarding promotions.
- Monitor and analyze usage and trends to improve your experience.
- Respond to customer service requests and provide support.
4. Disclosure of Your Information
We do not sell your data. We may share information we have collected about you in certain situations, such as:
- By Law or to Protect Rights: If release is necessary to respond to legal process or to investigate potential violations of our policies.
- Third-Party Service Providers: We may share your information with third parties that perform services for us (e.g., payment processing, data analysis, email delivery).
5. Data Retention and User Rights (Data Deletion)
We keep your information only as long as necessary to fulfill the purposes outlined in this policy. You have the right to:
- Request access to the personal data we hold about you.
- Request corrections to any inaccurate data.
- Request Deletion: You may request the complete deletion of your account and associated personal data at any time by contacting us directly at the email provided below. We will process data deletion requests within 30 days.
6. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet is 100% secure.
7. Contact Us
If you have questions, comments, or wish to exercise your data deletion rights, please contact our Legal & Support Team: